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This is the worst experience I’ve ever had at a hospital. EVER….
By: Richard Geary
2 years ago
This is the worst experience I’ve ever had at a hospital. EVER….and I have a real good amount of experience. I will NEVER recommend this hospital to anyone ever, and I do not normally feel compelled to leave a review, but I have to share my experience in case it may help others. First off, I never received any communication on surgery pre op, just the date. No pre op mailings at all. So I really came into my cancer surgery uninformed. Not that big of a deal as I can figure stuff out, but I can’t imagine for someone who has trouble with that type of situation.
Absolutely no information post operation from doctors or multiple residents I believe all had knowledge of my case….Obviously someone should follow up in a reasonable amount of time after a major surgery to inform me, right? Nope. Not a one doctor dealing with my case stopped by nor was I talked to by any doctor post op or on rounds. Still have not seen a doctor post op and it’s been 15 hours at least since my surgery. I also had a MRI post surgery but the resident who ordered it didn’t respond to whether I needed IV contrast or not…SO I MADE THE CALL and said yes which I believe was right, but still not sure. Then, they make you share a room….no communication or choice on this. I would have chose a different location if possible had I known this. I was in shock upon discovering this POST OP WITH MY FAMILY AS I WAS WHEELED IN…..I did have a very nice roommate though. So, as you try to sleep in pain the best you can, nurses and multiple other people going in and out of your room at all hours for someone else. Which is necessary for my roommate and I totally understand that. The picture below is my room at 2:14 am with door open for 5 minutes which woke me. Now it’s 2:22 am and I had to call the nurse back because no one is coming by to silence the alarm on my roommate’s machine! I also feel horrible for my roommate as well because he is awaken every time I get meds or checked. Absolutely terrible service. I also snore when I’m extremely sleep deprived so it can’t be relaxing for him either. Update at 4:00 am (second photo) - now they are stopping to take my vitals, which is normal and both staff are very nice…but instead of drawing my blood out of the IV already in place, they had to draw it from my arm because the one staff isn’t allowed to out of the IV, yet the nurse was with my roommate and could have? Weird. Plus, waking my roommate as lights had to be turned on for the draw. Do not have an inpatient surgery done here if you have a choice. This is by far the most unprofessional and low grade experience ever…..and it’s only 2:30 am of my first night. Very poor quality of a patient experience. I will update more after discharge. So far, this system has billed my insurance over $700K with everything done. Now I know they negotiate lower rates but that’s what I know the top line dollar amount is because that figure is listed in my EOBs. You would think better service and accommodations could be had for that price.
Date of experience: Nov 29, 2025
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Business Details
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IU Health University Hospital::::About IU Health University Hospital
Many advances in medicine that help patients throughout the United States originate as ideas in the research laboratories at Indiana University School of Medicine and, through clinical research programs, become incorporated into patient care at IU Health University Hospital. What begins as the seed of a concept with one of our talented researchers can become a lifesaving treatment for a patient here in Indiana or across the country. Automated Teller Machines (ATMs) For your convenience, ATMs are located at the following locations:
Ambulatory Outpatient Center: First floor near the pay phones
IU Health Melvin and Bren Simon Cancer Center: Main Lobby
Outside of the Cafeteria: First floor
Second Street: West of the Central Elevators
For General Information
1.888.IUHEALTH
(1.888.484.3258) -
Location
Indianapolis**, United States -
Phone
317.944.5000
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